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Tables and chairs are typically delivered neatly stacked and must be re-stacked at pickup. Stacked equipment within 50 feet of our truck(s), and easily accessible because on level ground, is covered by the standard delivery fee you are charged. Site-specific fees are available for additional services such as further transport beyond the 50 feet or set up / breakdown of tables, set up / re-stacking of chairs by our crew.
All dishes, glasses, flatware, cooking equipment, etc., should be returned free of debris. If there is food left on these items, Everything Entertainment will charge an additional cleaning fee totaling up to 100% of the rental fee for these items.
Once finished using the linens, please put them in the boxes we delivered them in after shaking them free of excess food. Do not place linen into plastic bags because this may lead to mildew. If you can’t find the boxes provided just return them in a cardboard box. Be sure to count the linens to ensure you are returning the amount rented. Incidentally, candle wax can ruin the linens. It is best to put spill protection between the candles and linens. Staples, heavy-duty tape, candle wax and some stains may permanently damage linens. Renter returning damaged linens will be charged rental plus full replacement cost. Lost linens will also be charged rentals plus full replacement cost.
Propane heaters and generators started too early or left running well before the event starts may run out of fuel before the event is over. Extra propane tanks are available for extended use.
Equipment will be reserved exclusively for you once we receive a signed agreement and a fifty-percent (50%) deposit. Since the equipment is being held just for you and unavailable for anyone else to rent, your deposit is non-refundable if you cancel. Final payment is required on or before the day of delivery via certified funds. Credit cards are gladly accepted at least three business days prior to delivery. Checks are accepted at least ten business days prior to delivery.
Additional rental equipment from our extensive inventory may be added to your event before noon on the day of delivery and is subject to availability.
Transportation fees are determined by delivery type, order size and zip code. Standard delivery pricing includes delivery and pickup via level portage not over 50 feet from our vehicle(s). If access to the delivery / installation site is more difficult because the area being traveled is not level (hills, stairs, obstacles, etc), we recommend you inform us at the time of your reservation so we can keep to our schedule for all our clients. If additional time or labor to transport our rentals is required, additional labor charges will be assessed.
To determine a convenient time for your delivery, we will do our best to work with you. Typically, deliveries are done a day or two before your actual event. We schedule transport of our equipment about five days prior to your actual delivery date and schedule the loading of our trucks based the most efficient truck route. As a result, last minute changes to delivery times are rarely possible. If you anticipate needing a change in your delivery time, please alert us at least five days prior to your event. We will try our best to accommodate you. Looking to provide the best service to you and all of our customers, we will try to provide you with a specific hour for pickup or delivery. We generally designate either morning or afternoon delivery or pickup. Sometimes special circumstances require additional time at another delivery location, therefore, we request your understanding in these rare instances. If delivery or pick-up during normal business hours is not possible, non-standard delivery hours is usually available at an additional charge.
Everything Entertainment does its best to protect your property during the delivery, installation, and removal process. We approach every job carefully, respecting your property, and operating in a professional and courteous manner. Please be aware that Everything Entertainment does not assume liability for any damage such as ruts in grass, scratches or cracks on the installed surface, and high wind related damages, etc. Once we deliver the rental item(s), these become your responsibility. When our equipment is delivered a signed acknowledgement of the equipment is our preference. We often need to provide instructions as to the use of certain equipment, so having someone designated by you at delivery is important. If no one is available to do this, written notice of acceptance should be given to our company. We request your representative is on site when we pick up equipment too, in case there are missing or damaged items. You will be billed for replacement costs for those item
We provide you the opportunity to cover damages to our equipment while it is in your possession through a Damage Waiver- a non-refundable option (9% of the total rental order.) It covers accidental damage from normal usage of our rental items. The Damage Waiver does not cover loss or negligence. Sometimes our clients opt to secure event insurance coverage from their insurance agents, and have us added as an additional insured and loss payee.
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